Arizona Pack Out is an emergency content moving and restoration company. We are on call 24 hours a day 7 days a week 365 days a year. Our goal is to pack and move your contents to mitigate further loss and damage to those contents and the edifice it resides in. Thank you for allowing us to work with your insurance company on your behalf. We understand that you have been through a lot over the past few days and we have compiled a Q & A to help you understand the process, and hopefully help you through this stressful time.

• Where have my contents been taken? – We have thousands of feet indoor climate controlled storage where we store most of the contents that we take off site. Our billing office is located at 3200 E. Main Street Mesa AZ 85213 but we have storage locations in Tucson, Phoenix, Mesa, and Gilbert.
• When will my items be returned? – We will bring and unpack items once we are informed that the work is completed and you are ready to have the items returned. When you are ready please give us a call at (602) 904-5150.
• How much notice should I give you before my items are returned? – 72 hours notice would be great so we can get you on our schedule to return your items.
• Can you return the items on the weekend? – We would need prior approval from your insurance company to return items “after hours” or on weekends.
• Why are your fees more than a moving company? – We are not a moving company. Moving companies don’t show up at your house with in an hour. Moving companies don’t do a job and bill your insurance company getting paid at a later date. Moving companies don’t help you build lists of damaged items to help you get paid by your insurance company. We get paid well to do what we do. That is why we do it. Richard Branson said “I have always believed that the way you treat your employees is the way they will treat your customers”.
• What if I need an item out of storage? – We do our best onsite to try to separate keys, medication, personal documents, firearms, phone chargers, and other items that we anticipate you will be looking for. We identify those and try to have you secure those before we start working. In the event that you need something please allow us as much time as possible to locate and return those items. In some cases, it may be more cost effective for us to just buy you a replacement item.
• Who pays for Arizona Pack Outs services? – We send an invoice to your insurance carrier and in most cases, they will issue payment directly to us. Should the check be sent to you, please inform and mail payment promptly to Arizona Pack Out 104 E 1st Ave, Mesa AZ 85210. We typically bill for services that we have already completed. Since we have no way of knowing how long it will take before your items are returned we will send a final invoice once your items are returned.
• What if my insurance company doesn’t pay you? – We use a standardized billing system that all insurance companies are familiar with. That system is not always up to date with current labor shortages or inflation but it is a good starting point for our negotiation with your insurance company. Assuming you have an insurance policy that is in force at the time of the incident there is no reason why we would not be paid for our services.
• What if you packed up some rooms and now more rooms need to be packed? – Often times when we are at your home for the first time we are just packing areas that need to be moved at that moment. Than later we come back to move items out of other rooms that carpet or other flooring is being replaced in. Please don’t hesitate to contact us and we will come to pack those items as well. This will all be covered under the same claim.
• What is a Non – Salvage list? – Contents that are damaged because of the incident are categorized based on their damage. Some items will simply need to be cleaned, However, some will need to be repaired. In some instances items are not repairable and are what insurance companies refer to as non-salvage. Insurance companies will ask you to make a list of those and assign a value to them. We understand that this is overwhelming and we try to assist you in this effort. We do this purely as a courtesy. This usually takes several hours to complete. We will get this list to you as soon as we are able.
• What is the best way to contact Arizona Pack Out? – Your main point of contact will be by email. This will help us provide a documented inquiry and response. Please use the contact for via our website at www.arizonapackout.com. Other useful numbers and emails are as follows:

www.arizonapackout.com; [email protected] ……………602-904-5150

Brittaney Montgomery